For those of you that are digging for dirt to see if the following debt collection agency is a bad bill collector, we hope that thisinformation can help:

Alternate Business Names:
E R Solutions, Inc.


Atlanta HQ
Six Concourse Parkway, Suite 2920
Atlanta, GA 30328
Tel: 770.730.0015
Tel: 888.858.0116

219 Perimeter Center Parkway NE
Atlanta, GA 30346
Tel: 800.444.8485

1040 Stevens Creek Road
Augusta, GA 30907

125 Wolf Road
Albany, NY 12205
Tel: 877.251.7385
Tel: 888.511.7901

301 Yamato Road, Suite 4200
Boca Raton, FL 33431
Tel: 877.778.0662
Tel: 888.511.7901

3232 W Royal Lane
Irving, TX 75063
Tel: 866.390.9935
Tel: 888.511.7901

2550 West Shaw Avenue
Fresno, CA 93711
Tel: 800.576.6941
Tel: 888.511.7901

13575 Heathcote Boulevard, Suite 300
Gainesville, VA 20155
Tel: 888.511.7901
Tel: 888.511.7901

10750 Hammerly Blvd., Suite 200
Houston, TX 77043
Tel: 800.444.8485

2400 Presidents Drive, 4th Floor
Montgomery, AL 36116
Tel: 800.444.8485

124 SW Adams Street, Suite 215
Peoria, IL 61602
Tel: 800.706.4357
Tel: 888.511.7901

10050 N 25th Avenue, Suite 100
Phoenix, AZ 85021
Tel: 800.444.8485

800 SW 39th Street
Renton, WA 98057
Tel: 800.444.8485

925 Westchester Avenue, First Floor
White Plains, NY 10604
Tel: 914.421.7900
Tel: 800.431.1262

Contact Information:

Steven J Hunter, President
Robert Newman, Complaint contact
Jeffery Hunter, Vice President of Collections
Anne Carlson. Director

Convergent Resources, Inc (Convergent) is a debt collection agency that specializes in commercial services, including contingent collections, outsourcing, letter campaign, and consulting services. The company has been confused by many as their no longer existent sister company, ER Solutions, Inc (ER Solutions), which was founded as early as 1950 in Kirkland, Washington.

ER Solutions was originally known as Eastside Credit Bureau (ECB). ER Solutions, Inc. operated as an accounts receivable management agency, providing receivables collection services to retail and telecommunications creditors and utilities industries.

Convergent became one of 5th largest companies in the collection industry, employing over 2600 employees in thirteen branches in 10 states. They are also one of the biggest receivables management companies in the United States, providing third party collections and first party outsourcing to a variety of industries, including wireless, telecommunications, banking, utility, cable, and satellite markets.

Convergent Resources, Inc (ER Solutions), cannot be compared to some of the most notorious bad bill collectors. However, according to their January 24, 2012 BBB Business Reliability Report, the debt collection agency had 189 complaints closed with the BBB in last 3 years. 90 of the consumer complaints were closed in the last 12 months.
Most of the BBB complaints filed (142) on the debt collection agency were due to billing/collection issues, 45 due to problems with product/service, and only 2 due to advertising/sales issues. The BBB also alleges that Convergent Resources, Inc (ER Solutions), “has received a pattern of complaints from consumers alleging that E R Solutions Inc continues to contact them after they have been asked not to.”

You can locate various other complaints on Convergent Resources, Inc (ER Solutions) throughout a number of online complaint portals. On December 18, 2011, a complainant reported at, “having reported the debt collector (Convergent) to the FTC, and the Texas Attorney General’s Office due to attempting to illegally collect zombie debts (old debts past the Statute of Limitations).”

On Nov. 8, 2011, Christopher of Boone of North Carolina reported at on the debt collection aency (Convergent): “I received a statement from ER Solutions, Inc. concerning a Regions Bank debt on an account that I have never owned. I have tried calling ER Solutions but they have hung up on me thrice when I tried to communicate that the account is not mine. I did have a Regions credit card which has been paid in full. ER Solutions calls and harasses my parents even though they have my correct contact information. This is showing up on my credit and is not correct. What do I do?”

Although the degree of complaints found on Convergent Resources, Inc (ER Solutions) are unsavory, based on the company’s size, again their number of complaints pale in comparison to some of the worse bad bill collectors.

However, if this debt collection agency pursues you to collect a debt, observing their pattern of complaints, look out for violations of the Fair Debt Collection Practices Act, including improper billing, continuing to call you after you requested that they not call you, use of harassment, or attempting to collect a debt that doesn’t belong to you.

If you suspect that Convergent Resources, Inc (ER Solutions) or any debt collection agency is acting like a bad bill collector and/or has committed an offense under the Fair Debt Collection Practices Act, you may report them to the following state and/or federal agencies:

-Federal Trade Commission (
-Consumer Financial Protection Bureau (
-California Attorney General (
-Alabama Attorney General (
-Georgia Attorney General (
-New York Attorney General (
-Virginia Attorney General (
-Florida Attorney General (
-Illinois Attorney General (
-Texas Attorney General (
-Washington Attorney General (

As a frequent visitor to the Debt Free League Blog, you may have noticed that we also provide our readers with a wealth of resources to combat the abusive debt collection practices of bad bill collectors. You can also call a Debt Free League counselor at 1-800-213-9968 to get additional free tips and information.

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  1. Monica Sotela says:

    I’ve heard of Convergent before. I just had NO idea they had so many locations! Wow!

  2. Kelly Ramirez says:

    Thanks for this info! I had actually filed a complaint with the BBB for this company back in 2006 or 2007. It’s good to know that I wasn’t the only one out there who has had concerns with them!

  3. D. LeBlanc says:

    I got a message on my cell phone today from Convergent Outsourcing saying that they are calling to collect on a debt I owe. I called them back and they know my name but refused to answer any other questions about who they were until I provided my address, which I declined to do.

    I just got my credit scores from the 3 main agencies today, and I have a credit score of over 800, so obviously I don’t have any uncollected debt outstanding, and this is a scam.

    Please do yourself a favor and don’t give them any personal information. If there was a legitimate debt, they would have your address!

    Debbie in CT

  4. Mr. Delgado Byron says:

    They keep calling my cell phone looking for Adrian Peters and I have had this phone for over 5 years now!!
    I receive several calls per day and have talked to a person several time and told them to remove my phone number, but that never happens. Would like to find out where they are located and pay them a visit! Anyone else having the same issue? Would like to figure out something to make them stop the harassment today. Growing tired of answering their calls all day long. What can be done to find it?

    Filing complaint with BBB today.

  5. Amber Stade says:

    If they are such a bad company, why hasn’t this been all over the news and internet? I’ve never had a problem with them. Yet.

  6. Tony Lee says:

    This is an awesome list of resources for us! Thank you very much for providing us with this type of information And for me it fits perfect I am going to need a New York Attorney General and you have that one exactly on the list! Its made nice and easy for me!

  7. Yndigo says:

    I definitely agree with Tony Lee. This is an amazing list of resources! I am pretty sure it is going to help a lot of people.

  8. Charlene says:

    I’ve not heard of Convergent Resources Inc before, but it is good to know what to do if there is a problem. They do sound like they have a lot less issues than many of the others you have featured.
    In the case that you quoted above, what kind of recourse does the man who is being accused of someone else’s debt have?

    • admin says:

      In response, if a third party debt collector has accused you that you owe a debt that does not pertain to you, they are essentially violating the Fair Debt Collection Practices Act. You can sue them for that and have them reported to the FTC. Another recourse is to send the debt collector a certified letter requesting that they verify the debt is actually yours.

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